Privacy Policy

Information we process

We may process your email address and technical user ID for your account; scan text, saved products, usage quota, and subscription entitlement for the service. Optional sensitivity or health preferences are used only for personalization.

Label photos and AI

A label photo you choose is sent to Elasal infrastructure and the configured AI provider to extract text. The original photo is kept in private storage and marked for deletion within 24 hours. Photos are not used for advertising.

Service providers

Supabase may process hosting and authentication data; RevenueCat handles subscription status; Apple App Store and Google Play handle payments; the configured AI provider reads labels; Sentry processes app errors and technical diagnostics; PostHog processes app usage events such as screens, scans and subscription steps. We send an account ID to these services for diagnostics and product analytics, without label text, photos, barcodes, or sensitivity preferences. Sentry is configured to avoid collecting default personal data. We share only data needed for each function. We do not use data for ad tracking or third-party advertising.

Retention and security

Account data is retained while your account is active or as legally required. Original label photos are marked for deletion within 24 hours. Technical error logs are retained for a limited period. We use encryption in transit, private file storage, and user-specific access rules. No internet transfer can be guaranteed absolutely secure.

Your rights

In Profile → Account and data, you can export a copy of your data or delete your account. Deletion removes your profile, scan history, and saved products. You must cancel your store subscription separately.

Children

Elasal is not intended for children under 13. Contact us through the Support page if you believe we have processed such data.

Contact

Use the account tools in the app for privacy or data requests. If you cannot access the app, follow the steps on our Support page.